Can I Switch My Order?

No. By the time an order is placed, customers will be asked to confirm all of the details regarding the hair length, texture, quality, quantity, etc. Consequently, we do not accept returns or exchanges for your selection of incorrect items, sizes, designs, addresses, etc. 

Nevertheless, you can cancel your order immediately (within 4 hours since the order is placed), then place a new one of your choice. 

If you have any questions about placing an order, please contact us so we can make sure you are satisfied with your purchase.

Can I Cancel My Order?

Yes, you can cancel your order. However, cancellations must be made within 4 hours of placing your order on the same day.

If you reach out after this timeframe, your order may have already been sent for processing and shipping.

Is There a Cancellation Fee?
Yes, there is. Please note that a fee of 30% of your total order value will be charged to cover management, processing, and transaction costs related to the cancellation and refund.

For any cancellation requests, please email us at linuhair@gmail.com

What is the return window?


At LINUHAIR, you have 72 hours from the time your order is marked as delivered to request a return or refund.
After this period, the order will be considered accepted and no refund or return will be processed.

Who covers the return shipping cost?


Customers are responsible for the cost of return shipping. This amount will not be included in any reimbursement.

When should I request a refund?


We stand behind the quality of our products and are proud of our low return rate. However, if your order arrives with any of the following issues, you may be eligible for a refund:

  • The hair is damaged or defective upon arrival

  • The hair texture is not as ordered

  • The hair length is incorrect

  • The hair material differs from what was ordered

  • The product received is not what you ordered

  • The hair does not match the description provided

What are the refund conditions?


To be eligible for a refund, the returned item(s) must NOT be:

  • Washed or used

  • Altered or modified in any way

  • Missing original tags or packaging

  • Damaged by the customer (unless it was our fault)

What documentation is needed to request a refund?

 

  • A receipt or shipping label

  • Proof of purchase

  • Clear evidence of the defect or issue

How do I submit a refund request?


Please email your Refund Inquiry to linuhair@gmail.com with the necessary documentation.
You will receive a response from our Customer Service team within 2–3 business days regarding your request. Please keep email notifications enabled while we review your case.

Do I need confirmation before returning the item?


Yes, absolutely. Refunds will only be processed if we confirm your refund eligibility via email.
Do not return any items without prior confirmation—LINUHAIR cannot be held responsible for lost or unapproved returns.

Once your request is approved, please send the tracking number of the return package to linuhair@gmail.com as proof.

How long does the refund process take?


Refunds are processed within 14 business days after we receive your returned item. Once confirmed, your refund will be issued (excluding any return shipping cost).

What if I don’t see the refund in my bank account?

 

  • Double-check your bank account

  • Contact your credit card provider, as posting times may vary

  • Refunds typically appear within 10–15 days, depending on your card issuer’s policy

If you still haven’t received your refund after following these steps, please email us at linuhair@gmail.com. Our team will respond within 2–3 business days.

Thank you,
LINUHAIR Customer Service Team

(*) IMPORTANT NOTES

  • Our policy lasted for 72 hours since the delivery process is completed. Beyond those 72 hours, the order will be considered as being accepted by the customer and no reimbursement may take place.
  • Please be informed that a management, processing, and transaction fee (30% of your total order value) will be applied for the refund process.
  • Customers have to contact the Support Team in advance since we cannot be responsible for any unqualified Refund & Return Request or lost item(s) during the returning process